Patient Coordinator at Concierge/VIP Clinic

Job Description

Job Description: 

This is an amazing opportunity to join an elite medical clinic focused on wellness. We are seeking a detailed, customer service oriented individual with strong clinical care and management skills who is committed to upholding high standards of patient care. 

This is a full time position for a Patient Coordinator, offering an opportunity to excel in a high end, fast paced, service oriented, clinical environment. 

We’re looking for a professional with a positive attitude, excellent customer service skills, common sense and strong organization/administrative skills to work hand in hand with the medical director, providers and his/her patients. You will work with a wide variety of patients — the ideal candidate will be comfortable multi-tasking, have good communication skills, strong organization skills, proactive thinking/planning and contribute a helpful and positive attitude to our work environment. Integrity and a high regard for patient confidentiality are a must. Strong executive assistant skills in supporting high profile patients. 

This position is only for those that consider themselves meticulous in their work, communication and have an intense work ethic with a focus on excellence. You must be extremely proactive and be able to see issues or things that need improvement or attention and handle it promptly and without needing assistance. This is a concierge role so you will, at some times, need to come in earlier or be responsive to your phone in the evenings or on the weekends. 

Duties:

● Greet patients and orient them to programs, pre/post and procedural orientation, handle patient questions and arrangements inside and outside of our office 

● Creation and maintenance of spreadsheets, forms and checklist for personal use

● Develop a referral stream and key relationships with patients by providing exceptional service, follow up and care 

● Collect and organize records, maintain electronic charts and all patient/surgical/program/medical information and data 

● Provide patients and doctors with everything they need before, during and after visits, such as paperwork, results of diagnostic tests, the patient’s medical history and referrals, prescriptions, referrals, etc. 

● Record data in the patient’s chart including visit documentation, medical questions, updates, follow up, prescriptions, etc. 

● Complete calendar management: schedule appointments for patients and monitor the doctors schedule to ensure calendars are full and appointments are booked properly — including scheduling, paperwork and confirmations 

● Prepare and complete all paperwork, orders, etc. Work with the product team to get all orders in promptly and follow up to have ready same day

● Manage patient calls, questions, medical programs, follow up, prescriptions, labs and lab reviews, etc 

● Visit check in and out for all patients, work with the billing team to get them what they need for charges and be sure their appointment is charged same day 

● Point of Liaison between the doctors, staff, outside facility and patients ● Ensure patient has the best experience possible from beginning to end, great follow up from their visits and get everything they need 

● Cross training and back up support for other positions as needed 

● Discussion of fees, pricing, programs, etc. 

● Answer phones and emails for patients and respond to all inquiries SAME DAY 

Requirements:

● Bachelors’ degree preferred, but will consider equivalent experience. ● Minimum of 3 years administrative type experience, ideally hospitality, real estate, high end medical or medi spa 

● Professionalism and maturity in speech and demeanor is required 

● Highly organized with a dedication to follow through and an ability to proactively anticipate needs 

● Demonstrated written and oral communication skills, and excellent interpersonal skills ● Excellent typing skills with a strong proficiency in MS Office Suite 

● Must be a team player and also capable of working independently 

● Ability to thrive in a fast-paced, detail-oriented environment and keep smiling ● Available to work overtime when necessary 

● Sense of Humor and Positive Attitude — We encourage you to approach situations and challenges with a respectful sense of humor and trust that we are all in this together and want to enjoy our work environment. 

● Must be reliable and punctual with own transportation. Prefer someone who lives within 15 miles of the Santa Monica 

● Strict HIPAA compliance

Compensation: $55,000-$65,000