Temporary Administrative Assistant

Job Description

Position Summary:
The Temporary Administrative Assistant acts as the first point of contact for phone and
walk-in customers. S/he consistently delivers excellent customer service by putting the
individual first, speaking with them respectfully and kindly and providing accurate
information.  S/her performs pro-active problem-solving to ensure that the client’s needs
are provided for in the most effective and timely manner possible.  Additionally, the
Temporary Admin Assistant provides general administrative and clerical support to
clinical staff.

The ideal candidate has prior office and billing experience in a mental health or medical
environment with strong organizational and interpersonal skills. S/he has a positive and
enthusiastic disposition, enjoys people and is comfortable engaging in proactive
relationship building.  She/he has the ability to effectively present information, exercise
courtesy and tact in dealing with clients, staff, other providers, and the public in giving
and obtaining information. She/he will assist with billing to Alameda County SmartCare
system and Medicare, including maintaining an eligibility tracking system for Medi-Cal
and Medicare billing, and maintaining work unit’s reports and records suitable for
county, state and federal auditing.  The Temporary Admin Assistant reports to the
Program Director of the assigned program. 

Qualifications:

• High school diploma, GED or AA, preferable BA
• Minimum of 3 years of prior office/reception experience, prior experience in healthcare environment/setting.
• Professional office demeanor.
• Dependable self-starter.
• Knowledge of office equipment: computer literacy, Microsoft Word, Excel, EHR, fax, scanner, copier experience.
• Ability to manage multiple priorities and deadlines with flexibility and professionalism.
• Strong time management skills; use time effectively and consistently meets deadlines.
• High level of detail and accuracy.
• Excellent verbal and written communication skills.
• Able to maintain confidentiality.
• Bilingual preferred

Essential Functions/Skills: 

• Greets clients, family members, and the public in a courteous and welcoming manner. 
• Answers phone callers with an appropriate direct greeting and channels phone inquiries to appropriate staff.
• Processes and routes call the Officer of the Day appropriately. 
• Maintains the reception area/lobby as a safe and welcoming environment, updating client information/educational materials, reporting damage to furniture and equipment to supervisor; keeping clients informed of appointment status while waiting. 
• Ensures adequate office supplies, including forms, are available. 
• Provides clinical staff with timely and clear communication regarding client needs. 
• Assist clients in problem-solving medication prescription delays and routes medication questions to appropriate clinical staff. 
• Enters data in multiple computer programs; updates client information in EHR. 
• Prints distribute, verifies, tracks and faxes various medical records and reports. 
• Responds to external inquiries, providing accurate referral information. 
• Verifies insurance eligibility and authorizations monthly. 
• Maintains client clinical records, including document filing and chart thinning. 
• Assists in monthly billing. 
• Other clerical and administrative duties assigned. 

Physical Requirements
Constantly have ability to bend and stoop, ability to sit and stand for extended periods of
time, possess hand-eye-foot coordination and color recognition, good manual dexterity,
with the ability to perform all tasks related to job assignments.       
Equal Employment Opportunity Statement
Bonita House, Inc. is committed to providing equal opportunity to all qualified persons
regardless of race, color, citizenship status, national origin, ancestry, gender, pregnancy,
sexual orientation, gender identity or expression, genetic information, age, religion,
creed, physical or mental disability, marital status, veteran status or any other
characteristic protected by law.

Position Description
Job Title:         Temporary Administrative Assistant
Reports to:      Program Manager
Pay Range:     $24.78 – $25.78 Hourly
Location:        Berkeley, CA 94703
Schedule: Mondays thru Fridays 8:30 am – 3:00 pm