Customer Service Representative within Wholesales

Job Description

Key Responsibilities:

• Customer Service Support:
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Address customer issues or concerns and ensure quick resolution.
  • Provide product information, assist with order tracking, and manage customer expectations.
  • Maintain a positive and professional relationship with customers at all stages of the order process.
• Sales Support:
  • Collaborate with the sales team to process orders efficiently and accurately.
  • Assist with preparing quotes, proposals, and sales-related documentation.
  • Help manage customer projects, ensuring timelines and expectations are met.
  • Support the sales team with administrative tasks such as managing spreadsheets, organizing documents, and updating CRM systems.
• Order Processing:
  • Input and process customer orders accurately into the system.
  • Coordinate with warehouse or logistics teams to ensure timely delivery and resolve any issues.
  • Ensure all order details are correctly documented and communicated to the appropriate teams.
• Data Management & Reporting:
  • Utilize Excel and other tools to maintain accurate records of customer orders and project statuses.
  • Generate basic reports on customer orders, sales, and project progress as needed.
  • Update customer information and sales data in the CRM system.

Qualifications:

• Strong communication skills, both written and verbal.
• Tech-savvy with the ability to learn new systems quickly.
• Basic knowledge of Microsoft Excel (e.g., data entry, basic formula usage, creating reports).
• Previous customer service or sales support experience is a plus.
• Ability to work well under pressure and manage multiple priorities.
• Excellent organizational and problem-solving skills.
• Team player with a positive, customer-first attitude.

Preferred Skills:

• Experience with CRM systems or order management platforms.
• Familiarity with basic project management principles.

Location: Commerce CA

Compensation: $20-$22/hour plus benefits