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Job Title: Staffing Coordinator (NorCal)

Location: Remote

Position Type: Full-Time

Job Summary:

The Staffing Coordinator (SC) is responsible for staff scheduling for 4 programs and ensuring that  RTCs are fully staffed 24/7. The SC manages timecards, sick time, call-outs, and PTO requests.  The SC is responsible for orienting new RCs to Evolve University and ensuring all staff in their  houses are up to date on required trainings. The SC is responsible for reviewing resumes, doing  screening interviews with RC candidates, and coordinating and scheduling RC interviews for  PDs.

Responsibilities:

  1. Responsible for carrying out policies and procedures for scheduling of all residential  facility employees (“Staff”) work and training schedules
  2. Responsible for approving Staff PTO requests, overtime requests, and assuring overtime  policies are followed
  3. Responsible for timely coordinating with Staff calling out sick and finding replacement  Staff for open shifts
  4. Answer Staff phone calls and text messages regarding call-outs and schedule needs in a  timely manner
  5. Participate in on-call rotation and be available for staff after hours to triage and  troubleshoot staff call-outs
  6. Management of all residential programs’ Staff schedules within the region and ensuring  OnShift is up to date
  7. Meet weekly with Staffing Manager to discuss overall department trends
  8. Meet weekly with each Program Director to review staffing trends, scheduling, and any  other programmatic concerns
  9. Meet weekly with HR regarding recruiting
  10. Effectively utilize the Company’s time and attendance software, OnShift
  11. Verify employee timecards and correct time punch errors, as needed in Paylocity
  12. Maintain and update each residential program’s master staff schedule and weekly staff  schedule in OnShift
  13. Verify and confirm Staff availability and schedule on a weekly basis and distribute  weekly staff schedule to each residential program by end of business day each Friday
  14. Send out schedule change reminders, as needed
  15. Communicate unapproved and excessive absences to Program Director and
  16. Coordinate Staff training schedules and schedule staff trainings as needed to comply  with regulatory requirements
  17. Open up new requisitions and post positions to Indeed, and other recruiting duties as  assigned
  18. Review and screen RC resumes, reach out to RC and OVN candidates to pre-screen them  and set up interviews for PDs
  19. Maintain and update employee training records and maintain and audit employee files
  20. Attend “Treatment Team Meeting” in person at each program once monthly
  21. Responsible for administrative oversight of Company incentive programs pursuant to  management policies including distributing OnShift points
  22. Build and maintain positive interpersonal relationships with Staff

Qualifications:

  1. High school diploma or GED
  2. Bachelor’s degree OR 4 years of equivalent work experience required
  3. A minimum of one year’s experience in a similar role
  4. Experience with taking high-volume calls
  5. Ability and willingness to be on-call
  6. Advanced knowledge of confirming and scheduling appointments, as well as  recordkeeping practices
  7. Advanced proficiency in Microsoft Word, Excel, and Outlook
  8. Excellent customer service skills
  9. Excellent organization, interpersonal, and communication skills
  10. This position is remote, but we need the candidate to be living in the Los Angeles  area.
  11. Must be willing to travel to NorCal quarterly for 2-3 days

Compensation: $66,500 annual salary, plus benefits

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