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Associate Director for Housing Services 33 views

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Job Opening: Associate Director for Housing Services

Location: Napa, CA 94558

Schedule: Full-Time Monday-Friday, Hybrid Schedule

Description: The Associate Director will oversee program managers and other key staff that provide essential services to individuals experiencing homelessness and with behavioral healthcare needs in Napa, County, such as outreach, two shelters, housing location and navigation, landlord engagement, rapid rehousing and permanent supportive housing (PSH), and two site based PSH services. Additionally, the Associate Director will represent the organization at a countywide level and be responsible for high-level collaboration and thought partnership with external partners throughout Napa.

1. Build and maintain strong partnerships with key partners throughout Napa County, including community-based organizations, city and county government partners, law enforcement, and landlords and property management companies.

2. Directly supervise at least five managers. Support them in assessing areas of improvement, system changes/needs. Provide feedback, coaching training, and disciplinary action as needed.

3. Participate in countywide meetings; provide feedback on successes and necessary course corrections—at the site and system level. 

4. Lead in consultation with the Director of Housing and Services (Northern Region) and program management staff on the development of new programs and services.

5. Ensure that all aspects of each program and site meet internal and external standards.

6. Engage in on-going tracking and evaluation of program goals and effectiveness.

7. Provide support to staff when dealing with participant crises.  Problem solve with managers on challenging participant and partner situations.

8. Oversee and approve the allocation of various housing support funding.  

9. Work with staff to ensure data is being entered timely and accurately.  

10. Oversee the implementation of CalAim and Targeted Case Management billing. Ensure compliance and quality assurance, proper billing of services, and staff productivity supports the financial needs of the program.

11. Facilitate and participate-in case conferencing and administrative meetings.

12. Develop materials, assessment tools, job descriptions, and other program processes/documents/tools.

13. Develop policy and procedures, services delivery, and other aspects of the program.

14. Participate as a member of the organization Senior Leadership team and provide direction and feedback on greater agency policies.

15.Other duties as assigned.


1. Bachelor’s degree in Psychology, Human Services, Social Work, Sociology or related field preferred. 

2. Must have a working knowledge of Psychiatric Disorders and a minimum of 2 years of field experience working with people with co-occurring disorders and who have a history of homelessness.

3. Must have at least 3 years of experience providing program coordination and/or staff supervision.

4. Knowledge and ability to implement the following evidence-based models; Harm Reduction, Housing First, and Motivational Interviewing.

5. Ability to build supportive and respectful working relationships with participants diagnosed with a serious mental illness that instills hope and promotes self-determination using a strengths-based approach. Sensitivity to and understanding of the special needs of the homeless.

6. Experience with HUD CoC, and Medi-Cal funding sources desired. Experience overseeing programs billing for their services to Medi-cal or CalAim, etc. a plus.

7. Understanding and practice of culturally sensitive components of direct service delivery through open dialogs and self-exploration with diverse group.

8. Ability to effectively intervene in crisis situations using de-escalation techniques.

9. Ability to work flexible hours, including some weekends and evenings. Ability to provide support to clinicians after hours and on the weekends who are carrying the after-hour’s emergency phone.

10. Experience with program development, monitoring, and evaluation.

11. Excellent organizational and time management skills.

12. Strong analytical and problem-solving skills with meticulous attention to detail.

13. Ability to work well independently and collaboratively with teams.

14. Experience in building strong collaborative relationships with other non-profit, city, and county partners.

15. Knowledge and ability of the following evidence-based models: Harm Reduction, Housing First, and Motivational Interviewing desired. 

16. Ability to effectively intervene in crises using de-escalation techniques. Intervening in crises using de-escalation techniques.

17. Proficiency in Microsoft Office programs, systems, and platforms.

18. Ability to learn and use required mobile devices and business-related applications.

19. Outstanding verbal & written communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Compensation: $95,000-$105,000 per year plus excellent benefits.

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